Laura M. Cascella, MA, CPHRM
Analysis of MedPro claims data reveals that allegations related to surgical treatment represent the highest malpractice case volume for gynecology providers. These allegations also account for more than half of all dollars paid for expense and indemnity costs associated with gynecology claims.1
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Laura M. Cascella, MA, CPHRM
Maintaining professional boundaries is essential in healthcare. When boundaries are crossed — or the patient perceives they are crossed — the provider–patient relationship can quickly deteriorate. As a result, the provider may face allegations of misconduct and/or malpractice.
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Laura M. Cascella, MA, CPHRM
Efforts to reduce bias in healthcare have received increasing attention in recent years as the industry confronts issues related to health equity, health disparities, inclusivity, and fairness. Bias is recognized as a significant barrier to achieving equitable and culturally competent care; yet, identifying and remediating this problem is complex.
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Customer complaints are common in every service industry, including healthcare. Yet, because of the nature of the services provided in healthcare and their impact on peoples’ well-being, managing complaints effectively is essential for ensuring patient satisfaction and reducing liability exposure.
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Laura M. Cascella, MA, CPHRM
Providing inclusive and culturally competent care is an essential strategy for engaging patients, improving adherence to treatment, and helping address issues related to bias and health disparities. Discussions about culturally competent care often focus on individuals who are racial or ethnic minorities or who identify with the LGBTQ+ community. Yet, another special and diverse population often is overlooked — people who have disabilities.
Read moreLaura M. Cascella, MA, CPHRM
Opioid addiction is arguably one of the most significant public health crises in the United States over the past few decades. Increases in opioid prescribing and consumption in the late 1990s and first decade of the 2000s fueled an epidemic of overdoses, a national heroin crisis, and a rise in deaths from synthetic opioids.1
Read moreMarcy A. Metzgar
What Is Jousting?
In podiatry, "jousting" refers to a podiatrist criticizing another podiatrist's treatment and assuming a patient received inadequate care. In turn, this perspective may motivate the patient to allege malpractice against the podiatrist that provided the initial care.
Read moreMarcy A. Metzgar
The telephone is one of the most important communication tools in healthcare practices. Telephone calls must be prioritized and routed appropriately so patients receive proper medical attention. Telephone triage, like triage in person, is a critical step in ensuring that patients see the appropriate provider at the appropriate level of care.
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