Laura M. Cascella, MA, CPHRM
The impact of both written and verbal language can be profound. Words create meaning, which can shape individuals’ understanding, feelings, interactions, decisions, and so forth. In healthcare, written and verbal communication are the crux of the provider–patient relationship, and they are paramount to patient outcomes and experience.
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Laura M. Cascella, MA, CPHRM
Burnout in healthcare is rampant, and it is not limited to one clinical setting or a particular type of provider. Rather, feelings of exhaustion, cynicism, pessimism, detachment, and ineffectiveness can take a grip on healthcare providers of various ages, backgrounds, and specialties — and they can have far-reaching consequences.
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Violence in healthcare is a significant concern and an unfortunate reality. The health sector accounts for about a quarter of all workplace violence, and healthcare and social service workers are five times more likely to be injured than other workers.1 Violence can occur in any geographic location and any type of facility, and it can come from a variety of sources, including patients, visitors, healthcare providers, and staff members.
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Susan Lucot, MSN, RN, MLT (ASCP), CPHRM
Analysis of senior care medical malpractice cases shows that the majority involve resident falls, pressure injuries, elopements, assaults, and other safety incidents and mishaps. A closer look at these cases reveals the multitude of factors that contribute to these situations.
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Susan Lucot, MSN, RN, MLT (ASCP), CPHRM
Most organizational leaders in senior care settings want residents to consider the facility or center as their home. However, a fine line exists between creating a comfortable environment and upholding responsibility for keeping residents safe and providing appropriate care.
Read moreWhen senior care staff members work with the same residents and family members on a continuing basis, they develop a level of familiarity and comfort with them. In turn, they might be more apt to confide in these individuals and share information, including frustrations and complaints about the workplace.
Read moreSusan Lucot, MSN, RN, MLT (ASCP), CPHRM
In any senior care setting, it’s crucial that staff understand the importance of maintaining professional boundaries. Their place of work is a business, not a social gathering place. Residents and their family members are in a business relationship with the organization; although they might be friendly with staff, the basis of the relationship is not social. Thus, educating and periodically reminding staff about professional interactions is vital.
Read moreSusan Lucot, MSN, RN, MLT (ASCP), CPHRM
Care transitions, or “handoffs,” are a known area of risk in all healthcare settings, including senior care settings. These processes heavily rely on thorough communication and documentation. Yet, in busy senior living environments with numerous staff members and resident care activities, gaps and oversights can easily happen.
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